With over 35 years of experience in social care, Jacqui has worked in various capacities, beginning as a practitioner, and progressing into roles such as Care Home Management, training and development, and consultancy. For 17 years, she served as the Dementia Lead at St Monica Trust, where she honed her expertise in dementia care and developed a deep understanding of the needs of individuals living with dementia.
As a Chartered Occupational Psychologist with a BSc Psychology (Honours) Degree and an MSc in Occupational Psychology (with merit), Jacqui is passionate about applying the principles of occupational psychology to enhance organizational development and improve the quality of care across different sectors. She firmly believes that dementia care requires careful planning and a person-centred approach that values individuals, considers their life history, and recognizes the profound impact of memory and emotions on well-being.
Currently serving as the Chief Experience Officer at Milbotix, Jacqui is dedicated to introducing assistive technology within the care sector. By leveraging innovative technology, she aims to enhance well-being, reduce the time spent on supporting distress, and create opportunities for positive interactions that promote preventive care and overall well-being.
Jacqui’s areas of interest encompass various aspects of service development, policy and practice, culture change, training delivery and evaluation, regulatory compliance, and continuous improvement. She has also been involved in the establishment of Memory Cafes for individuals living with dementia and their caregivers. Additionally, Jacqui offers business/executive coaching and provides support to staff members and teams to ensure the delivery of excellent evidence-based services.
Jacqui’s commitment to enhancing the care sector and her passion for promoting well-being make her an invaluable resource for those seeking to excel in their roles and provide exceptional care to individuals in need.