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Role of the Care Worker
Role of the Care Worker

This course presents the role of the care worker in a professional and appealing way. Using demonstrations of good and bad practice in realistic scenarios, this title makes the learning points easy to apply after completing the training. Care workers are introduced to the concepts of access and application of policies and procedures, the organisation's aims & values and working in partnership with other workers and the people receiving support.

Looking for the Home Care (Domiciliary) course? Click here

This course presents the role of the care worker in a professional and appealing way. Using demonstrations of good and bad practice in realistic scenarios, this title makes the learning points easy to apply after completing the training. Care workers are introduced to the concepts of access and application of policies and procedures, the organisation’s aims & values and working in partnership with other workers and the people receiving support.

Looking for the Home Care (Domiciliary) course? Click here

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Course Consultants

Jackie Pool and Jacqui Arnold
Jacqui Arnold and Jackie Pool
Independent Consultants Specialising in Care for Older Adults.

Featured Review

Review Stars
“This course enables a carer to understand their role and responsibilities, to report poor conduct of others as well as putting service users at the centre of every activity they carry out in the care home.”
 
Angelyn Doyle – Alysia Caring

Overview

This online training course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people who would like to know more about Role of the Care Worker.

10 Interactive Chapters, Assessment Quiz and a CPD Accredited Certificate

Subjects covered include:

  • Care Activities
  • Policies and Procedures
  • Code of Conduct
  • Values
  • Working in Partnership
  • Health and Safety
  • Worker Relationships
  • Equality and Diversity
  • Confidentiality and GDPR
  • Risk Assessment
On average this online course should take around 35 minutes.

England

Care Certificate Standard 1

NOS: SCDHSC0023/SCDHSC0227

RQF: Responsibilities of a care worker (Level 2 Diploma in Care, Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)

Wales

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 2 & 5

Scotland

National Care Standards

Northern Ireland

NISCC’s Induction Standards

Jacqui Arnold, CPsychol, Chief Experience Officer at Milbotix, LinkedIn Profile

Jacqui Arnold

Jacqui Arnold is an esteemed course consultant at CareTutor, specializing in a wide range of courses related to care work, including GDPR for Care Workers, Principles of Person-Centred Care, Privacy and Dignity, Role of the Care Worker, Equality, Diversity & Inclusion, Effective Communication, Dementia Care 1: Understanding Dementia, Dementia Care 2: Person Centred Dementia Care, and Medication in the Care Home. With a wealth of experience and expertise in the field, Jacqui brings invaluable insights to these courses.

With over 35 years of experience in social care, Jacqui has worked in various capacities, beginning as a practitioner, and progressing into roles such as Care Home Management, training and development, and consultancy. For 17 years, she served as the Dementia Lead at St Monica Trust, where she honed her expertise in dementia care and developed a deep understanding of the needs of individuals living with dementia.

As a Chartered Occupational Psychologist with a BSc Psychology (Honours) Degree and an MSc in Occupational Psychology (with merit), Jacqui is passionate about applying the principles of occupational psychology to enhance organizational development and improve the quality of care across different sectors. She firmly believes that dementia care requires careful planning and a person-centred approach that values individuals, considers their life history, and recognizes the profound impact of memory and emotions on well-being.

Currently serving as the Chief Experience Officer at Milbotix, Jacqui is dedicated to introducing assistive technology within the care sector. By leveraging innovative technology, she aims to enhance well-being, reduce the time spent on supporting distress, and create opportunities for positive interactions that promote preventive care and overall well-being.

Jacqui’s areas of interest encompass various aspects of service development, policy and practice, culture change, training delivery and evaluation, regulatory compliance, and continuous improvement. She has also been involved in the establishment of Memory Cafes for individuals living with dementia and their caregivers. Additionally, Jacqui offers business/executive coaching and provides support to staff members and teams to ensure the delivery of excellent evidence-based services.

Jacqui’s commitment to enhancing the care sector and her passion for promoting well-being make her an invaluable resource for those seeking to excel in their roles and provide exceptional care to individuals in need.


 

Jackie Pool, DipCOT, LinkedIn Profile

Jackie Pool

Jacki Pool is a highly regarded course consultant at CareTutor, specializing in the Principles of Person-Centred Care and the Role of the Care Worker. With extensive expertise in dementia care, Jacki is a leading specialist in the field, dedicated to improving the quality of life for individuals living with dementia.

Jacki’s contributions to the dementia care field are remarkable. She actively participated in the reference group for the National Dementia Strategy and was commissioned by Skills for Care to develop the national dementia qualification framework (QCFs), demonstrating her deep involvement in shaping dementia care practices.

As an accomplished author, Jacki is renowned for creating the Pool Activity Level (PAL) Instrument, a validated tool widely used for assessing the cognitive and functional abilities of individuals. She has also authored the book ‘Reducing the symptoms of Alzheimer’s disease and other dementias,’ published by Jessica Kingsley.

Throughout her career, Jacki has focused on enhancing the knowledge and skills of the dementia care workforce to have a tangible impact on the quality of care provided to individuals with dementia. Her specialties include dementia care, environmental design, activity engagement, and leadership in dementia care settings.

With her experience as an occupational therapist, she has held influential positions within prominent health and social care providers. Furthermore, Jacki is recognized as a distinguished speaker at national and international conferences, and her expertise is showcased in her numerous published books and articles on dementia.

In addition to her practical contributions, Jacki is actively involved in academia as a researcher at the Universities of Manchester and Exeter. She has collaborated with esteemed academics from Bangor University on a ground-breaking study that assesses the impact of cognitive rehabilitation on individuals living with dementia.

Jacki’s exceptional achievements have earned her multiple awards and accolades. In 2011, she was honoured with the ‘National Dementia Care Award’ for her outstanding contribution to dementia care. In 2020, she received recognition from the National Activity Providers Association (NAPA) for her remarkable career accomplishments.

Her dedication to improving the lives of individuals with dementia makes her an invaluable resource for those seeking to provide person-centred care and make a positive difference in the field.

Hugh Constant, Social Care Institute for Excellence (SCIE)

Course Consultants

Jacqui Arnold
Course Update Consultant
Jacqui Arnold, BSc (Hons), MSc (Merit)
Care Home Consultant, Chief Experience Officer at Milbotix.
Original Script Consultant
Jackie Pool, DipCOT
Occupational Therapist and Approved Alzheimer’s Society Trainer.

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