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Privacy Policy

Privacy Policy

BVS Training Ltd (trading as CareTutor) 

Last updated: May 2026 

1.WHO WE ARE 

BVS Training Ltd (Company No. 038268699), trading as CareTutor (“CareTutor”, “we”, “us”, “our”), is a company registered in England and Wales. 

Registered Office: 

The Lightbox 
111 Power Road 
Chiswick 
London 
W4 5PY 

This Privacy Policy applies to all products and services provided by BVS Training Ltd trading as CareTutor, including: 

  • The caretutor.org website and any subdomains. 
  • The bvs.co.uk website 
  • CareTutor Pathway. 
  • CareTutor Foundation. 
  • TeamTalk. 
  • Webinar and virtual learning services. 
  • Customer support services. 
  • Marketing and communication activities. 

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, BVS Training Ltd may act as: 

  • A Data Controller in relation to website visitors, marketing contacts, prospective customers, webinar attendees, customer account administrators and direct customers. 
  • A Data Processor where we provide learning, development and compliance platforms to organisations and process personal data on their behalf. 

The role we perform will depend upon the nature of the service being provided and the information being processed. 

You can contact us at: info@caretutor.org 

2. WHAT INFORMATION WE COLLECT 

We may collect and process the following categories of personal data: 

Information You Provide 

  • Name. 
  • Job title. 
  • Organisation name. 
  • Email address. 
  • Telephone number. 
  • Information submitted via forms, webinar registrations or email enquiries. 

Learner Data (Where Applicable) 

Where organisations use the CareTutor LMS, we may process learner names, work email addresses, course progress and certification records on behalf of that organisation. In these cases, the organisation is the Data Controller and CareTutor acts as Data Processor. 

TeamTalk Data 

Where organisations use TeamTalk, we may process information on behalf of that organisation, including: 

  • User names and contact details. 
  • Organisation and branch information. 
  • Session attendance records. 
  • Facilitator notes. 
  • Reflective learning records. 
  • Action plans and learning outcomes. 
  • Session feedback and evaluation responses. 
  • Platform usage and activity records. 

In most circumstances, the subscribing organisation acts as the Data Controller in relation to information entered into TeamTalk and CareTutor acts as a Data Processor. 

Organisations should avoid recording unnecessary personal, confidential or special category data within TeamTalk session records unless they have an appropriate lawful basis for doing so. 

Technical Data 

  • IP address. 
  • Browser type. 
  • Device information. 
  • Website usage data collected through cookies or analytics tools. 

Payment Information 

We do not store full credit or debit card details. Payments are processed securely by authorised third-party providers. 

3. LEGAL BASIS FOR PROCESSING 

We process personal data under the following lawful bases: 

  • Performance of a contract. 
  • Legitimate interests (for example, responding to enquiries and improving our services). 
  • Legal obligation.
  • Consent (where required for marketing communications).


4. HOW WE USE PERSONAL DATA 

We use personal data to: 

  • Respond to enquiries. 
  • Provide access to our services. 
  • Administer customer accounts. 
  • Deliver webinars and events. 
  • Provide TeamTalk services and functionality. 
  • Record and report participation in learning activities. 
  • Manage subscriptions, user accounts and platform access. 
  • Maintain platform security and service availability. 
  • Improve our website, products and services. 
  • Send relevant business communications where permitted by law. 
  • Comply with legal obligations. 

We do not sell personal data. 

5. DATA SHARING 

We may share personal data with trusted third-party providers who support our operations, such as: 

  • Cloud hosting providers. 
  • CRM and marketing platforms. 
  • Accounting software providers. 
  • Webinar and video hosting platforms. 
  • IT support providers. 

These providers are required to process personal data securely and only on our instructions. 

6. INTERNATIONAL TRANSFERS 

Some service providers may process personal data outside the United Kingdom. 

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as approved contractual clauses or adequacy regulations. 

7. DATA RETENTION 

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory and contractual requirements. 

For organisations using our learning management systems or TeamTalk, learner records, attendance records, facilitator notes, reflective learning records and related information will normally be retained for the duration of the subscription and for up to twelve months following termination unless otherwise agreed or required by law. 

Data may be deleted earlier upon written request where appropriate. 

8. SECURITY 

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. 

9. YOUR RIGHTS 

Under UK GDPR, you have the right to: 

  • Request access to your personal data. 
  • Request correction of inaccurate data. 
  • Request deletion of your data (where applicable). 
  • Object to or restrict processing in certain circumstances. 
  • Withdraw consent where processing is based on consent. 

To exercise your rights, please contact: info@caretutor.org 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). 

10. TEAMTALK SESSION RECORDS 

TeamTalk enables organisations to facilitate reflective learning sessions and record attendance, discussion outcomes, action plans, facilitator notes and feedback. 

The subscribing organisation is responsible for ensuring that any personal data entered into TeamTalk is lawful, accurate and appropriate for the intended purpose. 

CareTutor does not routinely review or monitor the content of TeamTalk session records except where necessary to: 

  • Provide customer support. 
  • Investigate technical issues. 
  • Comply with legal obligations. 
  • Protect the security and integrity of the service. 

Where feedback is submitted through TeamTalk, CareTutor may review, analyse and use such feedback to: 

  • Evaluate the effectiveness of TeamTalk content and services. 
  • Improve the platform and learning materials. 
  • Identify usage trends and customer requirements. 
  • Develop new features, content and services. 

CareTutor will only access session records to the extent reasonably necessary for these purposes and in accordance with applicable data protection laws. 

11. COOKIES 

Our website uses cookies to improve functionality and analyse website usage. 

You can manage cookie preferences through your browser settings. 

Further details are available in our Cookie Policy. 

12. CHANGES TO THIS POLICY 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.