Who we are

In this privacy policy references to “we”, “us” and “our” are to CareTutor and BVS Training Ltd . References to “our Website” or “the Website” include (but not limited to) www.caretutor.org and www.bvs.co.uk

Our Policy

We are strongly committed to protecting our customers’ privacy and the privacy of other people we engage with. The following privacy policy describes how we collect information from our customers/Website visitors and what we do with it. This policy is subject to change so please check this policy on a regular basis. However, all changes to this policy will follow the notification of changes section below.

Your consent

Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.

What information we collect and how

The information we collect via the Website, via email, phone and other communication methods may include.

1. Any personal details you knowingly provide us with, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose. We do not store credit card details.

3. Your preferences and use of email updates, recorded by emails we send you.

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

6. We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.

7. We may use any feedback or reviews given on our courses, including full name and company details for marketing purposes.

What we do with your information

1. Any personal information we collect from this website, from our customers, or from other people we engage with, will be used in accordance with the Data Protection Act 1998 and applicable GDPR laws. The details we collect will be used to process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service); In certain cases, we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out.

2. We reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful government requests to operate its systems and to protect itself or its users.

3. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties & associated software companies will not be allowed to use your personal information for their own purposes. In rare circumstances third parties we share data with may reside outside of the European Economic Area (EEA) and therefore not be bound by the European GDPR framework.

4. Any personal data we do keep on record will be regularly reviewed in 12 month intervals. During those reviews any personal data we do not deem necessary to keep will be deleted and users can request that data be withdrawn or deleted at any given time.

5. Our website live chat solution connects website users to BVS and CareTutor customer service agents via email. To use our live chat users are encouraged to leave their contact name, email address and customer query. If users actively accept the terms of our live chat, BVS/CareTutor will then follow up with website users via their chosen email address and deliver a detailed response to their initial customer query. The email address & contact information will also be stored in our company database and may be used in future BVS/CareTutor marketing & company updates. If you would prefer not to be added to our company database please instead email info@caretutor.org with your request.

Security

We are committed to industry best practice approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. Visitor textual information is encrypted during transmission, our company databases are accessible only by persons who have entered into and are bound by a confidentiality and nondisclosure agreement with us.

We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further.

Your Rights

You have the right to request a copy of any information that we currently hold about you. This service will be completed free of charge, to receive such information please send in writing your contact details and address to our head office premises detailed below:

Privacy

BVS Training Ltd, The Lightbox, 111 Power Road, Chiswick, London, W4 5PY

If you do have any concerns regarding your personal data or our privacy policies, we do encourage you to contact us using the above method and our team will try to assist you. You also have the right to contact the GDPR regulatory body which is ICO.

Other Websites

Any other websites which may be linked to our website are subject to their own policy, which may differ from ours.

Notification of Changes

We reserve the right to change or modify our privacy policy at any point in order to better meet our customers’ needs. Any changes that we make will be posted in our privacy policy section of our Website so that you are always kept informed about the collection and use of your personal information, and when we disclose it.

Privacy Policy February 2020 BVS Training Ltd, Company Reg No : 038268699, Registered Address : The Lightbox, 111 Power Road, Chiswick, London W4 5PY, VAT Reg No : 734361051.