FAQs

Here you’ll be able to find answers to questions that you may have. If you can’t find an answer to your question, please feel free to contact us.

CareTutor and all of our courses are accredited by Continuing Professional Development (CPD) and endorsed by Skills for Care.

All our certificates contain the CPD and Skills for Care logos, meaning that wherever you go, your future employers will know that you’ve been trained to the highest standards.

On top of being an endorsed provider, CareTutor is also a Skills for Care Centre of Excellence, a quality mark awarded to fewer than 10% of providers in the sector. Learn more about our accreditaitons here.

We are the only provider of health and social care courses in the UK to use interactive video-based eLearning which has much higher engagement and retention rates than only text based eLearning.

Did you know 80% of people are visual learners?

We use a blend of live action footage and animations to engage your staff, and make sure what they’re learning sticks. We’ve heard from our managers that their trainees would find our training much easier to recall when on site and facing these scenarios than text-based training.

That depends upon how much training you would like to deliver. Our affordable, high quality eLearning packages are a big selling point for our customers.

We offer both an Annual Subscription package and a Pay-as-you-Go package. Our Pay-as-you-go pricing starts from £1.49 per person per course, including certification. Please read about our packages in more detail on our Pricing page here.

During your staff training journey there are a host of reporting tools and applications you can access as a manager.

Our Traffic Light Training Matrix is an example of an essential tool to keep track of your user’s course progress and their certifications for renewals. It is easily downloadable as a spreadsheet and a tool many of our managers use to show compliance to inspectors. Learn more here.

Yes, we can provide most of the training available on our eLearning portal as DVDs.

BVS Training is our DVD branch that has been supplying Video Training to the Care Sector for over 20 years. If there are products you are interested in, please visit www.bvs.co.uk or contact us for more information on classroom-based training.

Yes, very. We have designed everything about CareTutor to be as easy as possible, one of its unique features.

Our “Point and Click” exercises bring an interactive element to our courses and our short guides help users and managers get to where they want to be with one or two clicks. You can take a look at a guide to see how the portal works here.

CareTutor is designed to satisfy mobile learning, which means as well as using a fixed computer or laptop you can also access training from mobile ‘phones, tablets, iPads and similar. We do, however, recommend learners to use a laptop or desktop computer to complete our training, as it promotes a more focused environment.

Check your e-mail spam box, it’s probably in there. It is a good idea to make sure your spam filter allows e-mails from caretutor.org.

If you still have not received a set up email, you can reset your password by navigating to “Help for Users” and then “Forgotten username or password” and login details will be sent to the email address registered to your account. Please contact info@caretutor.org if you are still struggling to log in.

Any time you like that suits you, 24 hours, 7 days a week, every day of the year. We will warn our learners well in advance if the site does experience any maintenance or downtime. Our customer service team is available from Monday to Friday 9am to 5.30pm if you need to speak to us.

That depends upon the learner and the type of course. Some subjects may only take half an hour, others longer. We estimate an average course duration of between 30 – 60 minutes. You can find out more on specific course durations on our courses listing page here.

Yes. Increasingly, inspectors are looking for training certificates and changes in vocational qualifications make certificates even more important. Therefore, testing is an important part of learning and evidencing learning.

CareTutor testing is very straightforward with a multiple choice assessment at the end of each course.

Yes. A certificate will be automatically created for you on completion of the course. All our certificates contain the CPD and Skills for Care logos, meaning that wherever you go, your future employers will know that you’ve been trained to the highest standards. These certificates are only available to be viewed, downloaded and distributed by admins on the account.

For all of our courses, you need 80% or more to pass the assessment and the course. You will get 3 attempts to pass the assessment.

For users who have failed their attempts 3 times, a company admin will need to email us at info@caretutor.org, with the users name and which course you would like them to be reset in. Our team will reset this for you and send a response when it’s been actioned.

That depends upon the type of course, national guidelines, legal requirements and the expectations of your Inspectorate. As a broad guide, we recommend taking all mandatory training at least once a year. You can read more about this here.

The Unlimited Subscription gives you and your staff unlimited access to all 70+ of our CPD-accredited courses, including the Care Certificate. As new courses and updates are released, these are added to your account at no extra cost. The subscription can be renewed annually or you can take advantage of one of our multi-year deals.

You can register as many staff members as you need with the Unlimited Subscription. We have a Bulk Buying Incentive, the more staff you sign up, the lower the cost per staff member.

Yes, the Care Certificate courses are included in the Unlimited Subscription. Each standard of the Care Certificate is covered by one or more of our courses. You can check which courses cover each standard here.

Recognising the potential for high staff turnover, we offer an unlimited staff turnover feature.

You’ll be able to replace the accounts of leaving staff with new ones, for free, during the contract period (subject to terms and conditions).

The more staff members you register, the less it costs per person. Take a look at our pricing or contact us for a personalized quote based on the number of staff members you wish to register.

Yes, you can add additional staff members to your subscription at any time. We won’t charge you any extra per staff member other than the pro-rata rate agreed in your initial contract.

1 Credit is 1 Course for 1 Learner. You buy the credits you need, then for each course per person, we deduct those credits from your account as they start the course.

These credits will be stored within a license and you can redeem these credits between users at anytime.

Initially 50 Credits is the minimum number of credits you can purchase. After the initial purchase, you can buy as few or as many credits, in any quantity, that you would like.

No, our credits are Flexible. This means at the time you decide to assign the credit, you can assign a user any one of our 70+ CPD-Accredited courses.

This is a major advantage of buying credits. This way you are not committing to purchasing specific courses in advance as you don’t always know what courses your staff will need ahead of time. Similarly, if you use our subscription model then you have unrestricted access to our entire suite of online courses.

Multiply the number of people by the number of courses you need. Then choose how many credits are needed. For example, 6 people need to take 4 courses (6 x 4 = 24), you would buy 24 credits.

The more courses you need, the more credits you buy. We offer a bulk buying incentive, so the more credits you purchase, the lower the price per credit becomes.

You can check out our Pricing Page to see what discount you qualify for. If you need 5000 credits or more, contact us with your needs and we will put a package together for you