This CPD-accredited course helps managers respond to workplace grievances and difficult conversations calmly, fairly and professionally.
By the end of the course, learners will be able to:
- Distinguish informal concerns from formal grievances.
- Respond calmly when a staff member raises a concern.
- Recognise when early resolution or escalation is needed.
- Prepare for difficult conversations.
- Stay neutral when emotions rise.
- Understand the key stages of a formal grievance process.
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Overview
This course is suitable for:
- Care Workers.
- Support Workers.
- Team Leaders.
- Senior Care Staff.
- Nurses.
- Staff working in care homes, supported living, and community services.
- Informal concerns and formal grievances.
- First-line resolution.
- Preparing for difficult conversations.
- Handling emotions and staying neutral.
- The formal grievance process.
- Staff conflict and rebuilding working relationships.
Approx. 45 – 60 minutes, including videos, interactive tasks, and knowledge checks, though this may vary by learner.
Supports fair, respectful and consistent handling of workplace concerns in adult social care settings.
Hugh Asher, BSc (Hons), MSc (Merit), PhD (Applied Social Science)
As a course consultant, Hugh brings a wealth of experience and knowledge to his role. His extensive background in working with individuals with diverse needs, combined with his passion for utilising nature as a therapeutic tool, allows him to provide valuable insights and guidance to learners.
Participants in the courses “Caring for People with Autism”, “Supporting People with Learning Disabilities”, “Mental Health Awareness” and “Mental Health, Dementia and Learning Disabilities” can expect to gain valuable skills and understanding in providing effective care and support.
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