This CPD-accredited course helps managers respond to underperformance and conduct concerns in a fair, supportive and consistent way.
By the end of the course, learners will be able to:
- Explain the difference between capability and conduct.
- Spot early signs of underperformance.
- Explorepossible causesbefore choosing the right response.
- Use supervision,targetsand action plans to support improvement.
- Recognise when concerns may need escalation.
- Keep clear and factual records.
Featured CareTutor Learner Review
Overview
This course is suitable for:
- Care Workers.
- Support Workers.
- Team Leaders.
- Senior Care Staff.
- Nurses.
- Staff working in care homes, supported living, and community services.
- Capability and conduct.
- Early signs of underperformance.
- Supportive performance conversations.
- Supervision, SMARTtargetsand action plans.
- Escalating concerns fairly.
- Documentation,fairnessand case examples.
Approx. 45 – 60 minutes, including videos, interactive tasks, and knowledge checks, though this may vary by learner.
Supports fair, supportive and consistent performance management in adult social care settings.
Hugh Asher, BSc (Hons), MSc (Merit), PhD (Applied Social Science)
As a course consultant, Hugh brings a wealth of experience and knowledge to his role. His extensive background in working with individuals with diverse needs, combined with his passion for utilising nature as a therapeutic tool, allows him to provide valuable insights and guidance to learners.
Participants in the courses “Caring for People with Autism”, “Supporting People with Learning Disabilities”, “Mental Health Awareness” and “Mental Health, Dementia and Learning Disabilities” can expect to gain valuable skills and understanding in providing effective care and support.
Course Preview
