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Effective Communication
Effective Communication

One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other.

This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.

One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other.

This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.

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Featured Review

Review Stars
“This course is amazingly accurate and will help even other professionals improve communication.”
 
Senait Bekurtsion – Fusco Browne Healthcare

Overview

This online training course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people who would like to know more about Effective Communication.

7 Interactive Video Chapters, Assessment Quiz and a CPD Accredited Certificate

Subjects covered include:

  • The Importance of Effective Communication at Work
  • Meeting the Communication and Language Needs, Wishes and Preferences of Individuals
  • Barriers to Communication
  • Principles and Practices Relating to Confidentiality
  • Using Appropriate Communication Aids/Technologies
  • Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR)
  • Understanding the Need to Record and Store Information Correctly (GDPR)
  • Summary
On average this online course should take around 40 minutes.

England

Care Certificate Standard 6

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)

Wales

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

Scotland

National Care Standards

Northern Ireland

NISCC’s Induction Standards

Jacqui Ramus, CPsychol – Dementia Lead at St Monica Trust

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Taking Courses FAQs

Yes. Increasingly, inspectors are looking for training certificates and changes in vocational qualifications make certificates even more important. Therefore, testing is an important part of learning and evidencing learning.

CareTutor testing is very straightforward with a multiple choice assessment at the end of each course.

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