One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other.
This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.
One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other.
This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.
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Overview
This online training course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people who would like to know more about Effective Communication.
7 Interactive Video Chapters, Assessment Quiz and a CPD Accredited Certificate
Subjects covered include:
- The Importance of Effective Communication at Work
- Meeting the Communication and Language Needs, Wishes and Preferences of Individuals
- Barriers to Communication
- Principles and Practices Relating to Confidentiality
- Using Appropriate Communication Aids/Technologies
- Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR)
- Understanding the Need to Record and Store Information Correctly (GDPR)
- Summary
England
Care Certificate Standard 6
NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201
RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)
Wales
All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5
Scotland
The Health and Social Care Standards
Northern Ireland
NISCC’s Induction Standards
Jacqui Arnold, BSc (Hons), MSc (Merit)
With over 35 years of experience in social care, Jacqui has worked in various capacities, beginning as a practitioner, and progressing into roles such as Care Home Management, training and development, and consultancy. Jacqui is co-founder and Chief Experience Officer at Milbotix. She is a Chartered Occupational Psychologist and has extensive experience providing care for older people in a range of settings. She was formerly on the board for Skills for Care, and until 2021 held the role of Dementia Lead for a social care charity in Bristol, UK.
