BVS Training Ltd (trading as CareTutor) 
Last updated: February 2026 

1. Who We Are

BVS Training Ltd (Company No. 038268699), trading as CareTutor (“CareTutor”, “we”, “us”, “our”), is a company registered in England and Wales. 

Registered Office: 
The Lightbox 
111 Power Road 
Chiswick 
London 
W4 5PY 

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, BVS Training Ltd acts as: 

• A Data Controller in relation to website visitors, marketing contacts and direct customers; and 

• A Data Processor where we provide our LMS platform to organisations and process learner data on their behalf. 

You can contact us at: info@caretutor.org 

 

2. What Information We Collect

We may collect and process the following categories of personal data: 

Information You Provide 

• Name 

• Job title 

• Organisation name 

• Email address 

• Telephone number 

• Information submitted via forms, webinar registrations or email enquiries 

Learner Data (Where Applicable) 

Where organisations use the CareTutor LMS, we may process learner names, work email addresses, course progress and certification records on behalf of that organisation. In these cases, the organisation is the Data Controller and CareTutor acts as Data Processor. 

Technical Data 

• IP address 

• Browser type 

• Device information 

• Website usage data collected through cookies or analytics tools 

Payment Information 

We do not store full credit or debit card details. Payments are processed securely by authorised third-party providers. 

 

3. Legal Basis for Processing

We process personal data under the following lawful bases: 

• Performance of a contract 

• Legitimate interests (for example, responding to enquiries and improving our services) 

• Legal obligation 

• Consent (where required for marketing communications) 

 

4. How We Use Personal Data

We use personal data to: 

• Respond to enquiries 

• Provide access to our services 

• Administer customer accounts 

• Deliver webinars and events 

• Improve our website and services 

• Send relevant business communications where permitted by law 

• Comply with legal obligations 

We do not sell personal data. 

 

5. Data Sharing

We may share personal data with trusted third-party providers who support our operations, such as: 

• Cloud hosting providers 

• CRM and marketing platforms 

• Accounting software providers 

• Webinar and video hosting platforms 

• IT support providers 

These providers are required to process personal data securely and only on our instructions. 

 

6. International Transfers

Some service providers may process personal data outside the United Kingdom. 

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as approved contractual clauses or adequacy regulations. 

 

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory or contractual requirements. 

 

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. 

 

9. Your Rights

Under UK GDPR, you have the right to: 

• Request access to your personal data 

• Request correction of inaccurate data 

• Request deletion of your data (where applicable) 

• Object to or restrict processing in certain circumstances 

• Withdraw consent where processing is based on consent 

To exercise your rights, please contact: info@caretutor.org 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. 

 

10. Cookies

Our website uses cookies to improve functionality and analyse website usage. You can manage cookie preferences through your browser settings. 

Further details will be provided in an updated Cookie Policy. 

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. 

 

Privacy Policy February 2026 BVS Training Ltd, Company Reg No : 038268699, Registered Address : The Lightbox, 111 Power Road, Chiswick, London W4 5PY, VAT Reg No : 734361051.