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New Mandatory Course – Duty of Candour

Duty of Candour


Transparency within social care is crucial to ensuring the well-being of individuals and maintaining trust with their loved ones.

We are excited to announce the launch of our new Duty of Candour eLearning course. This interactive training program will emphasise the importance of openness and honesty, the ability to apologise with tact and will cover how to identify and respond to notifiable safety incidents.

Mandatory Learning Area

The Duty of Candour is a mandatory learning area, as it applies to every health and social care provider that the Care Quality Commission (CQC) regulates.

Here is an extract from CQC Regulation 20:

“The duty of candour requires registered providers and registered managers (known as ‘registered persons’) to act in an open and transparent way with people receiving care or treatment from them. The regulation also defines ‘notifiable safety incidents’ and specifies how registered persons must apply the duty of candour if these incidents occur”.

See Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. is a mandatory course under Care Quality Commission

The CQC will be checking to see whether social care providers have carried out this training and assessed the competencies of their staff following this

What is the Duty of Candour?

The duty of candour is a general duty to be open and transparent with people receiving care from you.

This module provides a comprehensive overview of the Duty of Candour and its specific implications for notifiable safety incidents in social care settings. Participants will gain a clear understanding of the legal requirements and ethical considerations surrounding these incidents.

The course will cover a range of incidents, such as accidents, medication errors, physical or emotional abuse, and significant lapses in care. Participants will enhance their ability to recognize potential incidents and understand the criteria for reporting them.


New Mandatory Course – Duty of Candour | CareTutor | Social Care eLearning


Through scenario based training and interactive exercises, learners will grasp the significance of honest communication and timely reporting when addressing notifiable safety incidents.

By the end of this course, learners should understand:

  • What the types of Duty of Candour are
  • What a Notifiable Safety Incident is
  • How to identify and respond to a Notifiable Safety Incident
  • The correct procedure to follow when facing a Notifiable Safety Incident


Click here to Preview the Course


Our Duty of Candour eLearning course, tailored to address notifiable safety incidents, is a crucial training program for social care staff. By understanding their legal obligations, identifying incidents accurately, communicating effectively, and reporting incidents promptly, professionals can prioritize the safety and well-being of service users.

Embrace this opportunity to develop your staff’s skills to navigate challenging situations, foster trust, and create a safer environment within social care settings.

Get In Touch

CareTutor has a range of over 70+ video-based social care courses on its eLearning platform including Duty of Candour, with easy to use compliance and management tools.

Talk to our team on 0345 644 2866

Email us on: info@caretutor.org