CareTutor Leadership Programme Booking Terms and Conditions 

1. Application of these terms

1.1 These Terms and Conditions (“Terms”) apply to all bookings for CareTutor’s Skills for Care Licensed Leadership Programmes (“Courses”). 

1.2 The Courses are delivered by BVS Training Ltd t/a CareTutor (“CareTutor”, “We”, “Us”, “Our”). The organisation making the booking is referred to as “the Customer” (“You”, “Your”). 

1.3 These Terms set out the entire agreement between You and Us for the provision of the Courses. By making a booking, you confirm that You have not relied on any statement, commitment or representation that is not expressly set out in these Terms. 

1.4 A legally binding contract (“Contract”) is formed when the earliest of the following occurs: 
a) We issue You written confirmation of Your booking; 
b) We receive Your signed booking form or agreement by email; or 
c) We receive payment for one or more places on a Course. 

1.5 These Terms take precedence over any other terms proposed by You or implied by custom, practice or law, unless We expressly agree otherwise in writing. 

1.6 Where Courses involve access to CareTutor’s Learning Management System (LMS), the CareTutor LMS Terms of Use also apply. 

1.7 By booking a Course, you agree that these Terms apply to You and to all Learners You nominate to attend. 

 

2. The Courses

2.1 Upon confirmation of Your booking and payment of the applicable Fee, we will allocate the agreed number of places for the individuals You nominate (“Learners”) on the selected Course(s). 

2.2 It is the Customer’s responsibility to ensure that Learners attend all scheduled modules. Non-attendance does not reduce or remove the Fee payable. 

2.3 Learners must attend the Course on the dates booked. If a Learner cannot attend, you must notify Us as soon as possible so We can advise on catch-up or transfer options (see Section 5). 

2.4 Each Course has a maximum cohort size to ensure high-quality interaction and reflective learning. We reserve the right to refuse additional Learners if the maximum number is exceeded. 

2.5 All Courses are delivered virtually. CareTutor will issue joining instructions and access links to the Customer before each module. The Customer is responsible for ensuring Learners receive these details. 

2.6 Learners are expected to: 
a) join each module using a suitable internet-connected device (phones are not recommended); 
b) keep their camera on unless agreed otherwise for accessibility needs; 
c) participate fully and professionally in group discussions and activities; 
d) join no later than 10 minutes after the scheduled start time. Learners joining late may not be admitted. 

2.7 CareTutor is not responsible for a Learner’s inability to access the Course due to issues such as poor internet connection, unsuitable equipment, or local IT restrictions. 

2.8 Certificates are issued only where all modules have been completed. The Customer must provide accurate Learner details to ensure correct certification. 

 

3. Fees, funding and payment

3.1 The fee for each Course (“Fee”) will be stated on our website, booking form or invoice and is exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate. 

3.2 Fees are payable by the Customer regardless of whether the Customer intends to claim funding, for example through the Learning and Development Support Scheme (LDSS). Any funding claim is a separate arrangement between the Customer and the funding body. 

3.3 You are responsible for: 
a) providing accurate organisational and Learner details needed for funding or certificate purposes, and 
b) ensuring invoices are paid on time so that any funding claim can be submitted within required deadlines. 

3.4 We are not responsible for any refusal, reduction or delay of funding (including LDSS) arising from inaccurate information supplied by you, late payment of invoices, or failure to follow the funding body’s processes. In all cases, you remain liable for the full Fee. 

3.5 Unless agreed otherwise in writing, all Fees are payable in full in advance of the Course start date. The payment due date will be stated on the invoice. 

3.6 All payments must be made in full without set off, counterclaim or deduction, except where required by law. 

3.7 If any amount is not paid by the due date, we may: 
a) charge interest on the overdue amount at 4 per cent per annum above the Bank of England base rate, accruing daily until payment is received in full; and 
b) charge a reasonable administration fee for late payment or repeated changes to invoicing details; and 
c) suspend or cancel Learners’ places on any Course until all outstanding sums are settled. 

 

4. Joining instructions and learner responsibilities

4.1 We will send joining instructions (including dates, times and access links) to the email addresses you provide for each Learner at least 7 days before the first module and again on the day of each module. 

4.2 It is your responsibility to ensure Learners receive these details. Learners should check their spam or junk folder. If joining instructions have not been received 3 days before the module, you must contact us so we can resend them. 

4.3 Each Learner must join using their own internet-connected device. We do not recommend mobile phones except as a last resort. 

4.4 Learners are expected to: 
a) join 5–10 minutes before the scheduled start time; 
b) keep their camera on where possible (unless an accessibility adjustment has been agreed); 
c) use a quiet environment and headphones where feasible; and 
d) behave professionally and respectfully towards other participants. 

4.5 Learners must not join the Course in a way that risks their safety or the safety of others (for example, while driving or providing direct care). If we reasonably believe a Learner has joined unsafely, we may remove them from the session and treat it as a missed module. 

4.6 Learners who join more than 10 minutes after the scheduled start time may not be admitted and the session may be treated as missed for certification and funding purposes. 

 

5. Missing a module and catch-up options

5.1 Learners must attend all modules of the programme in order to receive a Skills for Care certificate. This is a requirement of the Skills for Care Licensed Programme and cannot be waived. 

5.2 If a Learner cannot attend a module, You must notify Us as soon as possible so we can advise on available catch-up options. Options may include joining the same module in a later cohort, attending a short catch-up session, or completing directed learning tasks, depending on availability. 

5.3 Transfers with reasonable notice: 
Where You request to move a Learner to an alternative date with at least 5 working days’ notice, We will transfer the Learner free of charge, subject to availability. 

5.4 Short-notice changes: 
Where You request to move a Learner with less than 5 working days’ notice, transfers are subject to availability and may incur a reasonable administration fee. No refund will be made for non-attendance. 

5.5 Late arrivals / unsafe joining: 
Learners who arrive more than 10 minutes after the start time, or who join in a way that is unsafe (for example, while driving), may be removed from the session. This will be treated as a missed module. 

5.6 LCIC programme specific requirement: 
Due to the project-based and sequential nature of the Leading Change Improving Care (LCIC) programme, modules must be completed in the correct order. If a Learner misses an early module and cannot be placed into an equivalent later session, they may need to restart the programme in a future cohort. 

5.7 CareTutor will always seek to support Learners to complete their programme, but catch-up provision cannot be guaranteed and may be limited at peak times. 

 

6. Cancellations, transfers and changes by you

6.1 Our Courses are designed to support leadership development within adult social care. They are not intended to assess or guarantee a Learner’s overall competence in their role. Competence depends on a range of workplace factors and is the responsibility of the employer. 

6.2 While We take reasonable care to ensure the accuracy and relevance of Course content at the time of delivery, We do not warrant that: 
a) the content is exhaustive or covers every situation a Learner may encounter; 
b) the Course will meet Your specific organisational requirements; or 
c) the information will remain current after the date of delivery. 

6.3 We do not guarantee uninterrupted access to virtual sessions. Learners are responsible for ensuring they have: 
a) a stable internet connection; 
b) suitable equipment; and 
c) permissions to access Zoom or equivalent platforms. 

6.4 We may update or adapt Course content, trainers, or delivery methods from time to time to comply with Skills for Care requirements or to improve quality. Such changes will not entitle You to a refund unless the change materially affects the overall value of the Course. 

6.5 Except where required by law, we accept no liability for: 
a) how You or Your Learners interpret or apply the information provided; 
b) actions taken or not taken as a result of attending the Course; or 
c) outcomes of regulatory inspections or funding claims. 

 

7. Changes or cancellations by CareTutor

7.1 All Course materials, presentations, handouts, digital content, recordings, exercises and any other resources provided as part of the Course (“Course Materials”) are the intellectual property of CareTutor or its licensors. 

7.2 By booking a Course, you are granted a non-transferable licence for Your nominated Learners to access and use the Course Materials solely for their personal learning and professional development. 

7.3 Neither You nor Your Learners may: 
a) copy, record, reproduce, or distribute any part of the Course (including screenshots, video, audio or chat messages); 
b) share Course Materials with individuals not booked onto the Course; 
c) upload Course Materials onto shared drives, social media, public platforms or Learning Management Systems without Our written permission; 
d) edit, adapt, or create derivative works based on the Course Materials; or 
e) use the Course Materials for commercial training, consultancy, or internal re-delivery. 

7.4 Limited printing or digital storage of handouts or workbook pages is permitted for personal use by the Learner but may not be shared or reused for wider organisational training without Our written consent. 

7.5 CareTutor may refer to aggregated, anonymised Learner feedback or case studies for quality improvement and promotional purposes but will not use identifying information without Your consent. 

 

8. Course content, recordings and intellectual property

8.1 To protect the quality and continuity of our training services, you agree that You will not, without Our prior written consent, directly employ, engage or contract with any trainer, facilitator or specialist who has delivered Courses on behalf of CareTutor. 

8.2 This restriction applies during the period in which You have active bookings with Us and for 12 months after the final module of the most recent Course delivered to You. 

8.3 This clause does not restrict You from employing an individual who responds to a genuinely open, public recruitment process, provided the role was not advertised or designed with the intention of approaching or attracting our trainers. 

8.4 If You breach this clause, You agree to pay Us a reasonable fee reflecting the recruitment, training and replacement costs incurred by CareTutor. 

 

9. Disclaimer

9.1 Nothing in these Terms limits or excludes Our liability for: 
a) death or personal injury caused by Our negligence; 
b) fraud or fraudulent misrepresentation; or 
c) any liability which cannot be limited or excluded by law. 

9.2 Subject to clause 9.1, Our total liability to You, whether in contract, negligence or otherwise, shall not exceed the total Fees paid by You for the Course(s) giving rise to the claim. 

9.3 We will not be liable for: 
a) loss of profit, revenue, business or anticipated savings; 
b) loss of reputation or goodwill; 
c) loss or corruption of data; 
d) indirect, special or consequential loss; or 
e) any losses arising from circumstances outside Our reasonable control, including internet or technology failures on the Customer’s side. 

9.4 You acknowledge that: 
a) outcomes from Skills for Care leadership programmes are dependent on wider organisational factors and cannot be guaranteed by CareTutor; 
b) We are not responsible for the success or outcome of any funding claim (including LDSS); and 
c) You remain responsible for ensuring that Learners have suitable equipment, connectivity and permissions to access virtual delivery platforms. 

9.5 Except as expressly stated in these Terms, all warranties, conditions or terms implied by statute or common law are excluded to the fullest extent permitted by law. 

 

10. Limitation of liability

10.1 For the purposes of the UK GDPR and Data Protection Act 2018, both CareTutor and the Customer act as independent Data Controllers for the personal data they process in connection with the Courses. 

10.2 We will process personal data relating to Learners (such as names, job roles, email addresses, attendance data and feedback) solely for the purposes of: 
a) delivering the Course(s); 
b) issuing joining instructions and certificates; 
c) complying with Skills for Care requirements; and 
d) improving our services. 

10.3 Our privacy policy, available at Privacy Policy | CareTutor | Social Care eLearning, explains how We collect, use, store and protect personal data. By booking a Course, you confirm that Learners have been made aware of this policy. 

10.4 You are responsible for ensuring that the personal data You provide to Us is accurate and up to date. Incorrect information may delay certificates or affect funding claims. 

10.5 You must ensure You have a lawful basis to share Learner information with Us (for example, legitimate interests or fulfilling an employment requirement), and that your own privacy notice tells Learners that their details will be shared with CareTutor for training and certification purposes. 

10.6 If a Learner contacts You or Us to exercise their data protection rights (such as access, correction or deletion), both parties will cooperate reasonably to support a timely response. 

10.7 If either party becomes aware of a data breach affecting personal data shared under these Terms, the affected party must be notified without undue delay and both parties must cooperate in managing any required response. 

 

11. Data protection
    
    

11.1 Customer cancellations 
You may cancel a booking by providing written notice to CareTutor. The following charges apply based on the notice period before the first scheduled module of the Course: 

• 8 weeks or more: no cancellation fee 

• 6–8 weeks: 25% of the Fee 

• 4–6 weeks: 50% of the Fee 

• 2–4 weeks: 75% of the Fee 

• Less than 2 weeks: 100% of the Fee
   

11.2 Transferring to a different cohort or date 
a) Transfers made with at least 5 working days’ notice will be accommodated free of charge, subject to availability. 
b) Transfers with less than 5 working days’ notice may incur a reasonable administration fee. 
c) No refund will be provided for non-attendance. 

11.3 Substituting a Learner 
You may nominate a different Learner to take the place of the original Learner at any time up to 2 working days before the first module, provided the substitute meets any eligibility requirements. 

11.4 Failure to attend 
Where a Learner does not attend a module without notice, this will be treated as a missed session. Refunds are not available in these circumstances (see Section 5 for catch-up options). 

11.5 Provider cancellations or changes 
a) CareTutor may reschedule or amend a Course if necessary due to trainer illness, low enrolment numbers or circumstances beyond our control. 
b) Where this occurs, we will offer a new date, an alternative cohort or a full refund of Fees for modules not yet delivered. 
c) We are not liable for any costs incurred by You or Your Learners, including travel, accommodation, rota cover or loss of earnings. 

11.6 Multi-day programmes 
For programmes delivered over multiple modules, cancellation charges in clause 11.1 apply based on the start date of the first module and apply to the Fee for the whole programme. 

11.7 Refunds 
Refunds (where applicable under clause 11.1 or 11.5) will be processed to the original payment method within 14 working days of approval. 

11.8 Private cohort bookings 
For private or organisation-specific cohorts: 
a) date changes require at least 10 working days’ notice 
b) changes within 10 working days may incur administrative charges 
c) reductions in booked Learner numbers will not reduce the agreed cohort Fee once confirmed. 

 

12. Force Majeure

12.1 CareTutor will not be liable for any delay or failure to deliver any part of the Course where such delay or failure is caused by circumstances beyond our reasonable control. This may include (but is not limited to): 
a) internet or platform outages, 
b) trainer illness, 
c) strikes or industrial action, 
d) power or utility failures, 
e) severe weather, 
f) fire, flood or natural events, 
g) governmental restrictions, or 
h) national emergencies. 

12.2 Where a force majeure event occurs, we will: 
a) notify You as soon as reasonably possible; 
b) take reasonable steps to minimise disruption; and 
c) offer an alternative session date or replacement module where feasible. 

12.3 If a Course cannot be delivered within a reasonable timeframe due to a continuing force majeure event, either party may cancel the affected module(s). In such cases, CareTutor will refund any Fees paid for modules not delivered, and no further compensation will be due. 

 

13. General

13.1 Relationship of the parties 
Nothing in these Terms creates a partnership, joint venture, agency, employment or fiduciary relationship between the parties. Neither party has authority to bind the other. 

13.2 Severability 
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force. Where possible, the invalid provision will be replaced with a valid one that achieves the same commercial intent. 

13.3 Assignment 
You may not assign, transfer or subcontract any of Your rights or obligations under these Terms without Our prior written consent. We may assign or subcontract Our rights where necessary to deliver the Course. 

13.4 Third-party rights 
No person other than the parties to the Contract has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999. 

13.5 Notices 
All notices under these Terms must be sent by email to the addresses used for the booking confirmation or such other address notified by either party in writing. 

13.6 Entire agreement 
These Terms, together with Your booking confirmation or invoice, form the entire agreement between the parties in relation to the Courses and supersede any prior communications or understandings. 

13.7 Governing law and jurisdiction 
These Terms and any dispute arising from them shall be governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts. 

13.8 Updates to these Terms 
CareTutor may update these Terms periodically. The version in force at the time of booking will apply to that Course.