Frequently Asked Questions

Please be sure to check both the "Allocated Courses" tab and "Courses in Progress" tab. 

If you are a licenced user, new courses will appear under "Allocated Courses" and, once you start it, you will have 30-days before the course expires. 

For Unlimited eLearning users, new courses will appear under the "Courses in Progress" tab.

a screengrab of the allocated courses tab for the FAQ page

Please note, your password is case-sensitive and, when you log in for the first time, you may be asked to create a new one. 

 If you're still having trouble signing in, please contact your manager to make sure you have the correct login details, or request a password reset here.

Our CPD accredited certificates are the property of the organisation that paid for the training. Therefore, you will need to contact your company manager with this query.

To pass any course, you must score at least 80% in the final assessment quiz. You can take this quiz a maximum of three times and must complete it within 15 minutes.

If you have failed the assessment quiz three times, we can reset the course for you but require authorisation from your company manager first. Please ask them to email us at with your name and the course title.