Manager Best Practices

Here are some practices we recommend managers follow to make the most of what our portal has to offer. 

It is widely recommended that training should be revisited at least once a year to keep carers well up-to-date on industry practices. 

A continuous training program helps employees hone their knowledge and skills and provides them with a clear picture of their strengths and weaknesses. It is deemed essential for safe and efficient service delivery and personal safety. It reduces organisational risks and is necessary to comply with local policies and/or government guidelines.

Once staff have completed their training, their certifications will be valid for 12 months (6 months for our fire safety courses).

Mandatory Refresher Training

Mandatory training must be refreshed on a yearly basis according to CQC guidance  . These include: 

  • Health and Safety 
  • Fire Safety courses
  • Equality, Diversity and Inclusion
  • Infection Prevention and Control
  • Moving and Assisting: Practical
  • Safeguarding Adults 
  • Safeguarding Children in Social Care Settings                                                            

We also recommend managers to allocate our supplementary courses annually, such as Supporting People with Parkinsons, Understanding Diabetes and Caring for People with Epilepsy to name a few. 

Traffic Light Training Matrix

Our unique Traffic Light Training Matrix makes it easy for you to see when refresher training is due and can be exported as evidence of completed training for an inspector. The chart informs managers when certificates are within 60 days of expiring.

Traffic Light Report A user's refresher date will be highlighted as seen below:

Refresher Due

Your Course Progress Report will also bring this to your attention as a green square containing a white hazard sign:

Course Progress Report Refresher Due Sign

More detailed information about using these can be found on our Traffic Light Training Matrix guide.

If you need to arrange for refresher training, please contact our friendly sales staff on 0345 644 2866 or email us on

Be sure to download your user's certificates when they have completed all their training.

Our portal will generate a certificate for any user who passes a course.

These can be seen individually on a User's Report or can be downloaded in one go through our Bulk Certificate Download tool.  

Once generated, staff certificates will be available to download for 12 months, after which they will no longer be available to view or download. We highly recommended our managers to schedule regular certificate downloads. More information on this can be found on our Bulk Certificates Download guide.


If you ever need access to historical or deleted certificates after 01/05/2022, a small admin fee may be incurred. The certificates can be made available for download for a short period before being removed again if they have expired, Please contact our customer service team on 0345 644 2866 or email us on if you have any queries on this.

Subject to terms and conditions.

- 25% Turnover Bonus

Our Unlimited eLearning package offers training to an additional 25% of staff on top of the users you already purchased!

We understand that turnover rates in the care industry can be quite high, and so we have tailored our Unlimited package to take that into consideration. At no additional costs, we allow our managers to train 25% more staff than they payed for during the contract year. 

For Example:

A subscription for 100 employees would allow for 125 Users to access our eLearning within a 12-month period.

At one time, 100 employees can be kept active, completing their training, and 25 can be suspended.

Active employees have complete access to our training, where as suspended employees do not. Suspended employees should be employees that have left the employment of your organisation.

To make the most of what your subscription has to offer, you can find additional information on suspending and unsuspending users in our Manager Help Videos page.

Make the best use of your credits, as they will be available for 12 months from the date of purchase 

When you purchase our Pay as You Go package, a license will be created for you containing your credits.

From the date your license is set up, credits will be available to be allocated from it for 12 months after creation.

License Selection

Once the license has expired after 12 months, you will not be able to allocate the credits from them and users who have been assigned a course on that expired license previously, but have not started the course, will no longer be able to start their courses.

It is best practice to assign your users credits and have them complete these courses well before the expiry date of your license.

We recommend our students to complete their training in one sitting and without interruption

CareTutor proudly offers video-based interactive training, keeping students engaged and committed to active learning. The majority of the population are visual learners, retaining information for longer and responding to visual information faster when compared to text-only materials.  

To aid in this it is widely agreed upon that staff retain focus by completing their course in one sitting, with as little distraction as possible. 

This is likely to increase your team's pass rate and make sure they understand each aspect of their training. 

Last modified: Monday, 26 September 2022, 1:00 PM