Managing Distressed Behaviour

The aim of this video course is to consider how care staff can work with individuals who may be aggressive or violent and how to manage distressed behaviour. It will examine the following areas: What is distressed behaviour? Who can present distressed behaviour? Reasons for distressed behaviour, prediction and prevention, undertaking proper risk assessments, how to respond appropriately, verbal responses and body language.

The video course also advises carers on the best ways of keeping themselves and other individuals safe in unsafe situations and why it is important to try to understand that there may be unknown reasons for distressed behaviour.

Subjects covered include: 

Examples of Distressed Behaviours • Understanding Behaviour, Distress and Unmet Needs • Understanding Ways to Reduce Conflict • Assessing Risk to help reduce Distress • Using a Person Centred Approach to Minimise Distress and Provide Positive Support for People • Summary

Format Video-based eLearning
Course Duration   
35 Minutes approximately
Course Content 4 Interactive Chapters, Assessment Quiz and a CPD Accredited Certificate
Consultant Jacqui Ramus CPsychol Dementia Lead at St Monica Trust
 Standards   England

Care Certificate Standard 3

Health and Social Care NOS/QCF Units 21, 226, 233, 24, 232, 240, 336, 395 & 3118

RQF: Duty of care (Level 2 Diploma in Care), Duty of care in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)


All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 2 & 5


National Care Standards

Northern Ireland

NISCC's Induction Standards

References The Care Certificate, AWIFHSC

Client reviews:

"We have found the videos to be of a very high standard and very professional.”

Brian Hilton, CIC (Community Integrated Care)