Effective Communication

One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.

Subjects covered include:
The Importance of Effective Communication at Work • Meeting the Communication and Language Needs, Wishes and Preferences of Individuals • Barriers to Communication • Principles and Practices Relating to Confidentiality • Using Appropriate Communication Aids/Technologies • Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR) • Understanding the Need to Record and Store Information Correctly (GDPR) • Summary


Format Video-based eLearning
Course Duration   
40 Minutes approximately
Course Content
7 Interactive Video Chapters, Assessment Quiz and a CPD Accredited Certificate
Consultant Jacqui Ramus, CPsychol - Dementia Lead at St Monica Trust
Standards England

Care Certificate Standard 6

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)

Wales

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

Scotland

National Care Standards

Northern Ireland

NISCC's Induction Standards

References The Care Certificate, AWIFHSC

Client reviews:

“We have found the videos to be of a very high standard and very professional.”

Brian Hilton, CIC (Community Integrated Care)

“Very good for staff training, short and to the point”

Olawunmi Ogundipe - Springwood Healthcare Services Ltd